Upon completion and inspection of a project, ExhibitOne provides a one (1) year warranty covering parts, on-site labor, software, and workmanship. During the warranty period no charges shall be made for any labor, equipment, or transportation to maintain performance and functions.
ExhibitOne’s service team is both experienced and easily accessible. We provide a convenient single point-of-contact for all service inquiries. Accessible on a 24/7/365 basis, the Technical Assistance Center (TAC) is available and ready to support you and your new system on a four (4) hour response basis (maximum) for phone support or one (1) business day (or sooner) for on-site issues.
Generally, ExhibitOne has a thirty (30) minute call back response time to any service requests and inquiries. We have both back-up equipment and advanced replacement available. In addition, we have a team of certified and dedicated engineers to support your needs.
ExhibitOne offers service contracts, covering both technical support and product defects during the coverage period. Specifically, we will provide you with operational and troubleshooting phone-based support as well as repair or replacement of any ExhibitOne-supplied products (excluding consumables) that fail during the coverage period. In effect, our E1Care program extends the terms and conditions of the initial one (1) year warranty.
Technical Assistance Center (TAC)